1. Can you accommodate customers at the pier or “walk-up” customers? Do you require advanced reservations? 

Unfortunately, government regulations prevent us from entering the port areas without a valid reservation, so we cannot accept “walk-up” customers, and all reservations must be made in advance.

2. What is your cancellation policy? Does it apply if the ship misses the port?

8 business days notice must be given for any cancellations; please send email for cancellation. However, if your ship does not berth at St. Maarten for any reason, refunds WILL be issued.

3. Will we be picked up/dropped off at the same location? When should we expect to be picked up?

Yes, you will be picked up and dropped off at the same location unless requested differently in advance. Passengers should meet at agreed meeting point 30 minutes before departure time.

4. Is there duty free shopping in Marigot and Phillipsburg?

Yes, we have the best duty free shopping in the Caribbean!